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Frequently Asked Questions.

Who is Tidewater Safety Shoes?

Based in Newport News, Virginia, Tidewater Safety Shoes has been in business for over 40 years offering protective work footwear. We sell safety shoes from well-known and trusted brands in a variety of styles and protective levels. Besides selling hundreds of different safety shoes, we sell clothing and outerwear in our retail store.

If you live in the nearby area, we also offer Mobile Shoe Service, where we bring our safety shoes to YOU. You and your employees can try on our safety shoes and pick out the appropriate pair for your workplace.

What is your return policy?

Warranty Info

All products are fully warranted against manufacturer defects for 120 days from the date of purchase. Tidewatersafetyshoes.com will replace or refund the product at the full purchase price for 120 days from the date of purchase.

Product Returns

All product returns must be accompanied by the original sales receipt and return authorization number. To obtain a return authorization number please call us at 757-244-0121 or 1-800-543-1299. Or you can use our contact form.

If the product is not defective it must be in “new” condition and returned within 60 days from the date of purchase. Returns will not be accepted for products that are worn, washed, or soiled. Please try on and wear your product in a clean environment to ensure comfort.

Closeout/clearance items my not be returned. All closeout/clearance item sales are final.

Returns will not be accepted if the product has been subjected to excessive/unusual wear (cuts, burns, chemical or acid burns, etc.) mistreatment or poor fitting if worn and soiled. Please note, if your return is denied due to the above rules, your product will be returned to you.

What methods of payment do you accept?

Our safety shoes shop accepts all major credit and debit cards, including but not limited to Amex, Express, Mastercard, and Visa. If you do not see your preferred method of payment listed, please give us a call today.

What is your privacy policy?

What information do we collect?

We collect information from you when you place an order or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience

(your information helps us to better respond to your individual needs)

To improve our website

(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service

(your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Tidewater Safety Shoes

3714 Washington Ave.

Newport News, Virginia 23607

USA

sales@tidewatersafetyshoes.com

How can I get in contact with Tidewater Safety Shoes?

If you have any questions or concerns, you can give us a call at 757-244-0121 or fill out our contact form and our friendly team will respond to you as soon as possible!

Safety Shoes

(757) 244-0121
sales@tidewatersafetyshoes.com
Newport News, VA