Return Policy

Warranty Info

All products are fully warranted against manufacturer defects for 120 days from the date of purchase. Tidewatersafetyshoes.com will replace or refund the product at the full purchase price for 120 days from the date of purchase.

 

Product Returns

All product returns must be accompanied by the original sales receipt and return authorization number. To obtain a return authorization number please call us at 757-244-0121 or 1-800-543-1299. Or you can use our contact form.

 

If the product is not defective it must be in “new” condition and returned within 60 days from the date of purchase. Returns will not be accepted for products that are worn, washed, or soiled. Please try on and wear your product in a clean environment to ensure comfort.

 

Closeout/clearance items my not be returned. All closeout/clearance item sales are final.

 

Returns will not be accepted if the product has been subjected to excessive/unusual wear (cuts, burns, chemical or acid burns, etc.) mistreatment or poor fitting if worn and soiled. Please note, if your return is denied due to the above rules, your product will be returned to you.

 

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